Privacy Policy

1. Introduction

Welcome to VoxWel, a product developed and operated by Lumora Ventures ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our employee feedback and engagement platform.

By using VoxWel, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title
• Profile Information: Optional profile details and preferences
• Content: Posts, comments, feedback, and files you upload to the platform
• Communication: Messages you send through our support channels

2.2 Anonymous Information

When you use our anonymous posting feature, we collect your content but implement technical measures to ensure we cannot identify you as the poster. This includes:

• Anonymous post content and attachments
• Metadata stripped of identifying information (IP addresses, device IDs, etc.)
• Aggregated usage statistics that cannot be traced to individuals

2.3 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP addresses, access times, error logs
• Cookies and Similar Technologies: As described in our Cookie Policy

3. How We Use Your Information

• Provide, maintain, and improve our services and platform functionality
• Process and complete transactions and send related notices
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our policies
• Generate anonymized analytics and insights for our clients

4. Anonymous Posting Protection

We take anonymity seriously. For anonymous posts:

• We use military-grade encryption to protect anonymous content
• No identifiable metadata is stored with anonymous posts
• Even Lumora Ventures administrators cannot identify anonymous posters
• We maintain an immutable audit trail for compliance, but without user identification
• Anonymous posts are processed through separate systems to prevent correlation

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 With Your Organization

Your employer (the organization that purchased VoxWel) will have access to:

• Your non-anonymous posts and activity
• Aggregated analytics and trends
• Reports and insights that do NOT reveal anonymous poster identities

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Analytics services
• Customer support tools
• Payment processors

5.3 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats to our users or the public
• Enforce our Terms of Service or investigate violations

6. Data Security

Lumora Ventures implements appropriate technical and organizational measures to protect your information:

• End-to-end encryption for sensitive data and anonymous posts
• Regular security audits and penetration testing by third-party experts
• Access controls limiting who can view personal information
• Secure data centers with physical and network security measures
• Employee training on data protection and confidentiality
• Incident response procedures for security breaches

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@lumoraventures.com

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you and your organization
• Comply with legal, tax, or regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When your organization's subscription ends, we will delete or anonymize your data within 90 days, unless longer retention is required by law.

9. International Data Transfers

Lumora Ventures operates globally. Your information may be transferred to and processed in countries other than your own, including countries that may not have the same data protection laws. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfers.

10. Children's Privacy

VoxWel is designed for workplace use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of VoxWel after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

13. EU/UK Data Protection Officer

For users in the European Union or United Kingdom, you may contact our Data Protection Officer at: